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Bright Spot in a Down Economy
As Leslie has discussed, the results from hosted service providers have been very good in an economy where so many businesses are in decline. In contrast, one declining category includes PBX vendors,...
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When You Need More than a Machine – the Hosted Call Center Solution
Artificial Intelligence, The Terminator, Post-Humanism, Bionic Limbs, Singularity…As the power of technology continues to surpass human ability in new and rapid ways, our fascination and often fear of...
View ArticleWhy Your Customers are Frightened of In-House Call Centers
Losing a customer can be a scary thought. Consider Forrester’s recent estimate that it’s six to seven times more costly to attract a new customer than it is to retain an existing customer, meaning...
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